I tried 3 times to follow Crew return procedure as per instructions on web page and on paperwork - I cannot use pre-paid post office label as there is not a post office in the area, without a car ride. I emailed Crew requesting help, nil response after 4days, so I emailed again, and attempted another try via return procedure, I was then instructed, "contact us". I telephoned customer services, (the call was answered very quickly), but I was told that the DPD return label was not accessible from the Crew link, although the procedures direct you there. I was told to arrange return via DPD direct. The time taken to complete this I think is unnecessary, unacceptable and not good customer service. I suggest the web page needs to be re-assessed to avoid confusion. Although I like the products, I would probably hesitate before ordering in the future.