I put in a substantial order for items… I put in a substantial order for items in stock as i was going on a special Xmas holiday. Couple items delivered within a week, bulk of order was over 10 days and after my departure for holiday. I called but couldn't get through, sent emails and didn't hear anything for 2 weeks. In the meantime had numerous promotions, order now for Xmas etc which was obviously untrue as my order didn't arrive in time. Eventually had a reply from customer services stating that they assumed the issue was now dealt with? So you pay up front, don't receive the goods in anything like their time frame, try to contact, can't get through, three weeks later get a reply that means nothing? Premium cost clothes, sloppy uncaring service. Real shame.