My cricut maker 3 stopped working. After speaking with customer service I was informed this is a problem machines have been having and to submit a video of it and they will send out a replacement machine and a return label for the defective machine. It’s been 8 days and I have received nothing. I have been told for 8 days my replacement is processing. I could literally go on Amazon to the cricut store and purchase a new one and have it within two days so I’m confused after 8 days why you haven’t replaced my broken machine. But you definitely kept my hard earned money that paid for it. This is an error on your end. This was not a user error. This company lack integrity, honesty and willingness to fix issues in a timely manner. But don’t worry they are EXTREMELY fast to take your money and give you the run around about how speaking with a supervisor won’t give you any different answer. I’ve been led in circles for 8 days and by many different people. I have emailed numerous times and called numerous times. I use my machine for work and now have had to cancel orders. I will have to refund all orders that were placed for Valentine’s Day now as I will not have the time nor THE MACHINE to make these. They are effecting my livelihood and don’t care yet my purchases have helped their pockets. Disgusted with this company as a whole. At this rate give me a full refund and I’ll send your broken cricut back.