I am new at this so please take this into consideration while reading my review[s]. Perhaps because I was trying to look for criminal information, I could not open anything up. I work for an attorney and sometimes it's great to be able to look into a client's background, etc... just to know if there's anything missing from his/her history that we need to know. I really like the setup - it's very easy to use. I don't know much about your customer service but, so far, you have shown tells me that your job is to make our job as easy and complete as possible. A dollar is a great price; delivery is fast but, again, I've not used you enough to tell you anything about your refund and returns methods in order to make a judgment.