Would gice zero stars if i could avoid at all costs. Ordered 8th December, it was a Christmas present so plenty of time. Recieved an email update confirming the order was in transit 11th Dec. By the 18th Dec it was still the same status contacted Crocs, advisors were disgraceful, said there was a delay updating my status over the weekend and to contcat again if it hadn't been updated in 24/48 hours. I tried to ask if that meant it was further along in the chain and recieved a generic response asking to give another 24/48 hours and was cut off. This happened repeatedly. On the 19th Dec still no update so contacted another advisor and was given the same generic message and cut off so as I had asked another question I got put into a queue for a different advisor this happened a few times and each time I was given the 24/48 hours line and cut off. Contcated them again 20th Dec, this advisor was more helpful and said they could send a replacement, but it wouldn't be here in time for Christmas. So now I'm left with no Christmas present and not enough time to order a replacement. Even though the advisor today offered a replacement and initiated a refund the conversation was cut off while I was in the middle of typing a question and now I've been waiting for another agent to pick it uo for 30mins. I dont believe they had the stock to fulfill my order, will never order from them again