Just taken delivery of a "specimen" Abelia grandiflora (advertised as 0.5~0.8m). I'd had poor experiences buying shrubs online, so decided to pay the higher price that seems to be typical of Crocus' products, thinking (mistakenly) that they were a reliable supplier.
I'm embarrassed to say that I was stupid enough to pay them £69.99 plus delivery for this "specimen".
The shrub arrived (via Yodel, be warned) and is 0.28m high (yes, barely half the minimum height advertised).
It's an OK plant and I will use it, despite a huge grievance with Crocus, as time is too precious to mess about returning it (the box in which it came had to be destroyed to remove it, so I'd have to find some other container).
I called Crocus to complain that the size was significantly not as advertised. The guy that answered confirmed that the measurement shown on their website was indeed for height but, believe or not, REFUSED to accept that it should not include tjhe height of the pot!!! A 12 litre pot in this case.
I said you're joking right? Apparently not.
When I asked for a part refund to reflect the actual size of the shrub I was given the "well our t&cs require that you send a photo blah blah blah".
I told the clown that I wasn't prepared to waste my time on returning it and offered him a choice of either offering a part refund or I would happily leave a review. He refused to offer anything and so here it is. Make of it what you will.
I was stupid enough to pay their ridiculous prices once but NEVER AGAIN.
4 years ago
Crocus.co.uk has a
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