My story is very similar to the ones below. I spent £440 on plants only to discover on delivery that in some cases I'd received nothing more than pots of compost and in others some very poor growth of shoots. The value of the substandard plants is around £125. It makes me cross that a company could take advantage of the online consumer in this way. I purposely chose a private retailer instead of one of the big chains because i wanted to support an independent business ; my mistake. I have to wait 15 days for them to decide whether they have sent substandard plants or not. I have spoken to customer services on several occasions but I'm told they are unable to help. The more I think about my situation the more i realise that I have been a victim of theft. I have reported them to trading standards.