I was a regular Crocus customer and I'm a keen gardener. I have previously found the products to be pretty good albeit quite expensive. I placed an order on 6 April for some compost, a pot and some hanging basket plug plants. The order did not arrive until 20 May despite me following up several times via email and being given no certainty on the delivery date. It was only on 14 May that I was informed my hanging basket plug plants would never arrive and this element of the order was cancelled. Unfortunately it is now much more expensive to buy hanging basket plants which have been potted on since Spring. Additionally my sweetpeas which I'd grown from seed have all long since died without the compost and pot I needed to plant them in. I explained this to Crocus and asked for a goodwill gesture (for example a discount on this order or some replacement sweetpeas or hanging basket plants). All they would offer me was £5.99 free delivery off my next order. Despite me saying I was minded not to shop with them again, they have responded saying "We do not usually offer compensation so we can only offer you the voucher as suggested" and refused to offer any additional compensation (e.g. they wouldn't even discount me on the delivery charge for this order). I think this is extraordinarily bad customer service and wholly disappointing. I am a very loyal customer and I don't generally complain but I will never shop with Crocus again as they clearly don't value my custom. For me I like shopping with companies who care about their customers even if it means paying a little more (as you do with Crocus as they are not cheap).