It took 5 weeks for Crocus to fulfil an order placed on 30 April. The order confirmation advised a 3-week delay which was fine in the circumstances. However, Crocus failed to keep me updated. I contacted customer services by email and they were slow to respond and failed to answer basic questions. They just sent the same email with with no useful information. When Crocus emailed to say the order was on it's way they failed to include any details about the courier service so I had no idea what day/time it would turn up. Really unhelpful. Crocus refused to offer a discount to compensate for the additional delay and poor customer service. On the plus side, when the the order finally arrived it included everything and the plants were in good condition. They were very quick to take my money and very slow to deliver. I spent a lot of money - it is an expensive online garden centre - and at one point I was worried I'd fallen for some kind of elaborate online scam/fraud. I won't be shopping at Crocus again.