Worst online shopping experience I've ever had. DO NOT USE THIS SHOP, however nice their website looks! Royal Mail delivered my parcel to the wrong address and it subsequently couldn't be found. This happened during Covid and several of my neighbours were affected by similar issues. I contacted Royal Mail who told me that there had been problems in my area and that the sender, i.e. the shop, needs to report the item as lost so that I can be refunded. However, Crook and Staple refused to cooperate and I had to get legal advice and get my bank involved, who eventually refunded me. The whole process took over two months! My neighbours all got their refunds within days but I was unlucky enough to have entered a contract with Crook and Staples. Do not make the same mistake! The owner is extremely rude and has no clue how to deal with customers and no idea of contract law, which is worrying. Overall, an experience I don't wish on anybody. Don't do this to yourself!