I ordered a cor anglais reed 3 weeks ago but am still waiting for delivery. I have emailed several times but have had no reply and still no reed! Customer service is none existent so I have since ordered from another reed maker and now asked for a refund from C&S. I think they've missed a trick here as my usual reed maker no longer trades so I was looking for a new one who would be guaranteed a regular orders had the reed been any good (read good reviews via their website hence why I placed an order). Needless to say I won't be dealing with this "business" again as I will now need to contact my bank in order to get my money back.