Ordered an oboe reed and a couple of other bits and pieces which when they eventually arrived (VERY slow to send the items), the reed was broken. This was due to the careless way it was packaged, I've never seen such a lack of care around packaging with a delicate oboe reed before. I contacted the company who are appalling when it comes to communication, and I mean really appalling. They NEVER answer the phone, they ignore your answerphone messages if you leave them, they seemingly ignore most emails as well. Eventually I got a reply to my request for a refund and was told this would be done. Here I am, THREE WEEKS later, still no refund. This company is an absolute joke - folks if you want oboe reeds that are packaged beautifully and arrive in a day or so, use Regency Reeds. That's where my custom will be staying from now on.