My wife bought a D&G bag.It was sent without any tags in what looked to us like a used condition, we returned it but it was returned back to us again,they said it has been reviewed by the management team who said it has been used.I replied it hasn't been used and this was the status it was sent us in and i have photos to support that,they then stopped replying to my emails.By the way when i said send me any photos to support your claim they said they don't have any. Most of our shopping used to be from Cruise but it seems that they don't take loyalty into consideration . Really frustrated and disappointed by such a service. I asked for my issue to be escalated and investigated further but nobody cared to even write an email back.Be ware if you are buying expensive goods from them because this can happen to you.