Hi, I bought a pair of Tricker's Elton loafer in coffee color recently, and just got a parcel from you. I think the shoes should be brand new, but I believed that the quality should be in B grade which is factory second, the workmanship of the shoes are not as good quality as Tricker's product. Frankly, I owned many pairs of Tricker's, but this pair of shoes are the worst Tricker's shoes even since before. I took a photo of my Tricker's Elton loafer and you can find 7-5 (B) which mentioned inside the shoes, but normally Tricker's shoes must be without mentioned (B), please refer to my another photo of Tricker's Elton, there is no (B) which mentioned inside the shoes and this is the normal standard. In fact, I can accept some B grade product without obviously defective on the product, but you need to be mentioned on your product description and pricing down so much against the original price.