Extremely disappointed in such a poor service . Ordered an £800 coat last Friday and received an email saying it would be delivered Monday. E mail came tue morn to say parcel had just been collected . I contacted courier who had no record of this so contacted cruise online . No one bothered checking this and I phoned wednesday and explained there was no collection. I had to phone again ( 1 hour on hold ) Thursday only to be told coat was lost . I told you that on tue. No one bothered checking and I'm now left without a coat for what was a Xmas present. I shouldn't really have to contact yourselves to tell you parcel was missing should I??? Granted I know you are extremely busy at this time but with a bit more diligence this could have been noticed at first instance .