I ordered two C.P Company Goggle Hoodies (£215 each) in two different sizes in order to check which size fit better as C.P can be a bit hit and miss with sizes. Despite paying over £400 I still had to pay for delivery, the option of £5.99 for Standard or £9.99 for next day. I opted for next day given it was only £3 more but an added expense. Usually most retailers offer online postage insentives such as spending over £50 or £100 qualify’s for free delivery. The items were recieved on time (next day) which is where the two stars come in. Other than that I was left utterly unimpressed with the upfront service of aftersales. One of the hoodies was correctly packaged in it’s original packaging with tissue paper etc. The other was loose in the bag although did still have original tags. Unfortunately for me the size I required to keep was the hoody that was loose, but on inspection I noticed the item was damaged and had a tear on the left hand shoulder. No surprise since it seems this item had already been sent out or used in display, however all items are supposedly checked before being posted. This predicament now left me with the need to return both items, again this was at my expense and since I was sending two items based on weight cost me another £6.50 to return recorded delivery. After no notification was recieved to advise my items had been correctly returned and recieved I checked the tracking number of my postage to note that they had indeed been returned and signed for. Given I had not been advised of this and part of the order was to be exchanged I contacted customer services to confirm they had in fact signed for the order and processed my return and exchange. I recieved a reply saying that all orders should be sent back recorded delivery (which it was) and that upon reciept it can take up to 10 days to process! I understand a delay in receiving a refund but surely 10 days to acknowledge one is extreme. I have since been sent two emails, one to advise that my refund has been processed and one to advise that my exchange has been processed. No email confirmation however or detail has been provided to explain when I can expect to recieve my items or how these have been posted. So despite the initial outlay for next day delivery on the first order and the return postage I also had to pay, I have no idea how or when Cruise intend to get my order to me now that it has been processed for exchange. All this has been done at pace on my end also given that I was looking for the item for a weekend away which I have coming up, but now I’m unsure if I will have the item or not. This service seems extremely disproportionate to the cost of items purchased and for a company of Cruise’s standard. It’s definitely not what I have experienced previously when shopping in store and will serve as a reminder not to go through the hassle of dealing online again.