Poor may seem a bit unfair but let me explain. Purchased a number of items via Cruise sale (outlet). Opted for next day delivery at £9.99 as the week delay for £3 less was less preferred. Bought more than 1 of same style/pair for size, so I knew there would be at least 1 X returned item. As it was I returned a couple of items. Before doing so, I asked my local store in Glasgow (who also stocked the items at same sale price!) if I could return to the store. They said no I couldn't. So paid a further circa £15.00 to return the unwanted items when I could have taken to store as I had a purchase to collect in store anyhow! Very disappointing and makes the sale less appealing given the unnecessary shipping costs. Definitely won't be buying from Cruise online again and given current sentiments, may avoid this retailer altogether.... Plenty of alternatives for retailers aspiring to deliver an improved customer experience. Disappointing Cruise.