To be fair the online service was good. My problem was with the shop in George St, Edinburgh. The sales assistant was very helpful at first but when I went to pay for the polo shirt it was on the till for £90 but the ticket said £85. He went to speak to the manager who advised there was nothing she could do as it was marked up wrong. I appreciate that the shop do not have to honour the lower price before purchase but in the interest of good customer service which I would expect from a high end retailer such as Cruise I think they should have agreed to the lower ticket price (a mere £5). Out of principle I decided not to give that particular shop my custom. Even if the manager came to speak to me themselves out of curtousy it may have made a difference. A very impersonal service. My purchase was for more than 1 polo shirt, obviously not an important enough sale .