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Anonymous
Absolute joke of a company. First of all there happy enough to take your order and money straight away. Lead you to believe on your account that your order is on it's way saying "item shipped" until a week passes and no sign of your delivery no emails no nothing. Then to go onto your account after sending 3 emails enquiring where your order is to then go onto the app account and see your order was cancelled. Which leads to contacting the customer care team by phone as they don't reply to email! To be told your order was cancelled due to it being out of stock and that the websites doesn't inform them when a item is out of stock, to then be told pending payment will be returned which I'd checked the payment had gone out of my account 2days after I placed the order! For the girl at customer service to tell me no they only take a pending payment that will be returned tin 5days that there sorry the payment should never have went through and they'll try there best to make the websites better with updated stock etc!! Avoid this place at all cost. Total waste of time
5 years ago
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CRUISE has a 3.9 average rating from 11,531 reviews

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Alice, Customer Support

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