In one word- horrendous. I ordered two pairs of Jimmy Choo shoes which arrived in horrible condition. You could tell they had been repeatedly tried on - so much so that the insoles were grubby. They were also packed in the box with no care and simply looked like they had been thrown in. One pair even came with scratch marks on the inner sole, clearly someone had tried very hard to remove the sticker. The boxes arrived in one black plastic postage bag (similar to a bin liner) so were obviously subject to being thrown about. Overall all a very disappointing experience, especially for purchasing high end luxury and for that reason I won’t be shopping with cruise again. They have poor attention to detail and clearly not used to the clientele that come with selling luxe brands.