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David Jones
Was disappointed by the customer service or lack of. I placed an order and didn’t hear anything for 4 days. When I called to find info I was told it was being picked from the warehouse but there was low stock Hence the delay, but there was nothing to suggest my order wouldn’t be dispatched. The next morning I woke up to a cancellation e mail without any communication from anyone. Had I had this I would have explained that I would happily have the next size up... instead I had to re order myself and wait 4/5 working days to get my initial £300 back. Good product but poor service - also, delivery charge at £6.99 is pretty poor when ordering an item of that expense. Way more than your competitors...
5 years ago
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CRUISE has a 3.9 average rating from 11,531 reviews

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