I bought two clothes from Cruise Fashion with £6.99 as delivery cost and one of them was too big for a medium size and I called to exchange it without having to pay again for postage. I was told I have to pay. I then paid £5 to send it back for exchange and the small size I got was the same size as the medium I returned. I called customer service again to complain that it is not fair for me to pay again to return the item 2nd time when the size problem is not my fault. I eventually paid another £5 to send item back for refund. I have in total spend £17 on postage for an item of £88 and despite my complaint, customer service were rude on the two times I called. I will never shop from them again. I have been a loyal customer with my wife for over 6yrs.