Contacted customer services as got email about free delivery a few hours after I placed an order. Told because I chose shop delivery I was not eligible for refund . I thought shop delivery would be the quickest but I have now been waiting 8 days for my goods . Been into Glasgow shop and was told it might be 10 to 15 days to get shop delivery . Who in their right mind thinks it is ok to charge customers £6 delivery for a 15 day wait at Christmas.To make matters worse I have been told that we cannot authorise anyone else to collect items as pick up will be difficult next week. I usually buy presents from Reiss 2 to 3 day delivery time for free. Not to mention helpful service. Very unhappy at stressful time .