I ordered the wrong item and emailed minutes later asking to cancel my order. It took over a day for someone to reply to tell me it was too late to cancel because it was already being processed ... if my email had been picked up when I sent it this wouldn’t have been the case. I showed clear dissatisfaction in my reply and no one ever responded to me. This is appalling customer service! I then had to wait a WEEK!!!!!! for the item to be delivered to then repost it back. I spent £6+ for the delivery (which I wanted to cancel!) and then an additional £3 to return it! I am livid and will NEVER order from this site again! What a poor poor experience and a complete waste of my money. I will ensure that I make sure people I know know not to order from you. Shocking customer service and a shocking way to run a company.