Case number 83323. I had a shockingly bad experience with your Customer Services team, when I was sent the wrong item. The company did not even acknowledge that they had sent me the incorrect item, despite the fact that the item I received - a Men's Pyrenex Jack Logo Cap - is not even available for purchase on the Cruise website. A Junior Boy's version of the Jack Logo cap is available, but not a Men's version - it was the Men's version I received. My actual order was for a Men's Pyrenex Mike Logo cap, but because on the order confirmation it stated Jack Logo and that is what I in fact received (incorrectly), the Customer Services Rep - Chloe - kept reiterating that as I had received what was stated on the order confirmation, it was the correct item I'd received, and refused to accept that it wasn't even available to purchase on your website. Not only that, she kept repeating that I had to go to the trouble of returning the cap, even though this was the company's error not mine, and refused to acknowledge my concerns about risking my health to go to a post office to do this, in the current climate with the risks of contracting coronavirus. I do not see why I should have to do this, given that it was the company's error not mine - there was no acknowledgement of this point either. I'd like a senior manager to have sight of this, as I am an extremely unhappy customer. I just want my money back now, as clearly there are serious issues with your systems if you can send me an item incorrectly that isn't even for sale on your website. Finally, I even offered to send a photo of the incorrect item, but there was no acknowledgement of that offer either. Thank you, Victoria Grant