Booked our USA Golden Triangle stay and cruise last year. Have tried and tried to add an extra stay to the back end and change hotels. Spend hours waiting on the phone just to be told they cant do anything. Have sent so many emails, none ever replied to. We are spending a lot of money on this holiday, and it's so annoying that you just can't get through to them. I will never book another cruise with them again. Get more staff to man your phones. They answer the phone straight away if you are booking a new holiday. Once they have your money they ignore you. Terrible company, shame on you. Take my advice, DO NOT USE THEM.