Where to start with this shower. Having paid a deposit for a cruise from Miami to Spain in 2024 and then unexpectedly being declined a US visa Cruise 1st have been an absolute nightmare. Michael who we dealt with initially is an absolute waste of time. On explaining the visa issue he advised not to cancel but to said we could transfer our deposits (less£75 admin charge per person) to another cruise. Found another cruise and when emailing Michael was given two other emails as he cannot transfer our deposit. It’s been over 5 weeks and no response. Do we have cruise booked or not? Also noticed that the cost of the proposed new cruise fluctuates between £500pp / £800pp! Seems like others who have posted on here that once they have some of your money they don’t want to know or even worse don’t actually care about their customers. One automated email even said if you email them once the original request to change has been submitted you will be bumped to the bottom of the queue. So due to the lack of response we’ve submitted a cancellation request and will now lose the whole £400. But according to their t&c an email in not enough they also want a formal letter. I wish I had read these reviews first before paying them any money. And yes I know it was stupid to pay the deposit without first having a visa….