I had my cruise cancelled due to corona virus ,I was offered either a refund or a credit note to the value of 125% I asked for a refund I was then given an ABTA credit note told cruise 1st I wanted my money back not a credit note told I had to take it and have been fighting to get my money back since ,their phone lines are shut they hardly respond to emails I have been told when they get their money back I can have mine ,I have told them I am legally entitled to a refund 14 days after cancellation ,I have sent 18 emails and got a response to 7 of them I will never book with this company again the only phone calls to them is if you book a holiday with them,my advice is DONT The CEO of this company needs to hold his head in shame turning phones off because they know what they are doing is wrong and the reply back to an email if you lucky to get one can be anything up to 7 days Cruise 1st pay back the money you owe people I am not the only one getting the run around from this company