Hidden fees, This should be a 0 star. When I made a withdrawal there were extra fees. My account manager was "supposed" to tell me but it seemed to have escaped his mind. Although the website boasts of quick withdrawals, it is far from that. I knew about paying a commission. When you withdraw you must pay a 20% commission fee (not from the money "you made through trades") but from and outside wallet. For example, If you withdraw 10k for example you must dish out another 2k to get it (if you get it). HIDDEN FEES: Not only that you must pay a cost of transfer fee and a value added tax. None of which I knew about. Did I mention the money you invested is non-refundable? If you put money in and you decide all these hidden fees and never-ending process is too much and ask for your money back you won't get it. After jumping through all the hoops of hidden fees you might/might not get your money back. All these I found out about after having 5-6 conversations with the online support. I was put on hold 3-4 time for over 3hours, only for the chat to go to an error page multiple times. I also had them say to come back during working hours (mind you chat is supposedly 24/7). My account manager bailed on me after he was talking to me almost EVERYDAY for 3 months to get my money into the trading account and commission paid. Once I made the final commission payment, He disappeared and I have not gotten my "withdrawal amount". My "account manager" has disappeared- HE DISAPPEARED. Take from that what you will, but I believe I've been scammed. It's been four days, I know he has seen my messages but he hasn't replied. It seems shady to me. This is not good customer service. A word of caution if you want to use this website. My experience is far from "EASY" as they say on their website. It has been stressful, nerve wracking and I may very well have lost all my savings. I don't have any more money for the last "task" I am supposed to complete to get the money I withdrew which is the value added tax. I am basically in limbo. If this is a scam I'd be sending them another $900CAD I'd potentially be losing. If it's not a scam and I do get the money, all of this was the worse customer experience, how can an account manager forget to debrief client of all the upcoming fees when a withdrawal was made? All I got was I am sorry for their account manager's bumbling. For THEIR mistake I need them to pay the value added tax and give me my withdrawal. At this point just give me my money back. Having the type of reliable income they promise on their website, is not worth the stress this has caused me the past 4 weeks. No amount of money is worth my peace.