Biggest and most costly mistake of my life. To my detriment I didn't do enough research on bathroom refits as I was wanting the refit done in a hurry while I was on holiday and knew I was paying slightly more than average at that point. I came back my holiday and it was not done, zero communication. I proceeded with the job anyway after the fact when the tradesman appeared in my door with no prior notice... The biggest problem was all the completely inaccurate information I was told by the salesman. I was told a bulk area could be removed, there was issues with my existing shower being on the wrong wattage and misinformation about a heater fitting. I didn't get the bathroom I wanted with more space, the bulk area had to stay and the shower is exactly the same power as my old one, identical floor space and I now have no heating at all after being told more misinformation that my bathroom would be warmer after the refit, it is not, it is colder.. On top of that I have lost a power socket to be able to install heating retrospectively as it was covered up (sealed properly or not I have no idea...) On top of that the office, lost my spare set of keys by posting them back in a flimsy envelope where the keys fell out a hole in the envelope in the post. The attitude of the office staff is appalling, I had to phone multiple times regarding the keys issue and wait a few days to have my locks changed when it suited CSJ to do it and it was a mission getting a receipt at all for the bathroom. There is no transparency on the breakdown of the cost of the bathroom installation and fittings when questioned. The bathroom is small, with minimum fixtures and fittings installed, with like replacing like for like, a bath removed and not replaced, no movement of plumbing. I was expecting a top spec luxurious shower room for the price. The guarantee for my shower was also lost and took over five calls to resolve. Also beware, the salesman did not leave a copy of the bathroom fittings chosen and ordered either. If it had been and I had done research, I would have realised what the true cost was of the fittings and what the massively inflated cost of the installation was. The main issue is with the CSJ salesman, I naively believed what I was told believing they were an expert and proceeded on the information given which particularly in the case of the shower and the bulk area being removed which was blatant misinformation. I am posting this review now that my sister who cancelled an appointment with the company after my experience, has now had a bathroom fitted to identical spec for less than half the price than myself... CSJ should be taking accountability for their salesman but they have not.