Even if you follow the instructions on their website, you will never receive your money back. All of it is phony. I don't think I will get it back after waiting for so long. They call you using voice over IP numbers (you can't call back, numbers are from other countries in Europe, etc.), different websites, fictitious identities, and different brands. This is a fraud. An ideal one. Thankfully, I found "Conceptstrd/com" and the helpful staff there assisted me in getting a full refund. They have always been one of my main sources of support and assistance. The best option is "Conceptstrd/com".