We ordered two bar stools from cult on 26th December 2019. These bar stools were supposed to be delivered on 9th January 2020 (I took a day off to wait for this delivery), but they simply didn't arrive. I had to chase numerous times and they were finally delivered on 16th January 2020. Both of the stools had the hole drilled wrong. One could be put together but is just one screw missing, the other can't be put together at all. We were also missing the correct amount of screws, I was told on 16th January that a swap would be sorted for the chairs with collection and drop off to be on 20th January 2020. No collection or drop off took place. I chased this on 22nd January by email but received no response. I called on 23rd January and later that day was sent an email stating the collection would be 24th January 2020. 24th January came and went and my new stool didn't arrive. I called up and was told the stool would be delivered and swapped on 27th January. Again, this hasn't happened. I have had to call numerous times to chase things up and each time am told the same thing. It's been over a month since I ordered these stools and I am left with one which is poor quality. Everytime they arrange collection and I wait for this, no one arrives. This is so frustrating becuase I actually like the first stool, aside from the slight issue with it.