Staggeringly bad company, which is a shame as the cottage was good. They don't answer emails (their enquiries@cumbrianCottages email address replies with something along the lines of "we don't read emails, type it all in again to our website". They don't reply to stuff on their website either. They don't answer the phone and their web chat thing is useless (they tell you to email - which gets ignored etc etc etc). So, if you have a problem - where would you go......... I am gutted for the poor cottage owners that this company have let them down so badly as we had vermin in the cottage (not really the owners fault) and they don't now know as Cumbrian Cottages won't communicate. Finally, tried to submit a review - after Cumbrian Cottages asked me to (an automated thing) and I wrote negative things about the company so they refused to publish it! So their own reviews are not even a true reflection of what people think.......