I am disgusted by this company during these unprecedented times, they should be ashamed of themselves and I agree we need to go legal on them! My husband and I are fortunate that we have only paid a deposit of £250 and the balance is due in a few days which we will halt by the bank! Their terms and conditions state you can change within 70 days, we have emailed and called and no reply, shocking customer service and they don't respond - do not pay your full balance! We will be taking this further, we booked last year and had no issues but will never use them again - they should go out of business as they are not representing their cottage owners fairly.