One week before our holiday we got an email to say our booking was cancelled. Despite their terms and conditions saying they would do their best to contact customers by phone they made no attempt at all. When I did finally managed to get through to someone on the phone they were quite unhelpful. When I asked about alternative accommodation I was told that whatever they had was on their website. No attempt to look on our behalf despite the inconvenience and disruption we were being put through by the company. I also sent an email complaint and 2 weeks later I have had no reply. Safe to say we won't be using them again.