The product is GREAT! My rating would be off the charts based on what the product has done with my sugar levels, taking my glucose readings to normal, something two medications could not do. Shipping is free, but takes anywhere from 2-4 weeks. My biggest issue is that it does not allow for a no-sign delivery. There is no one home Monday through Saturday at my house during the day. So, if no one is there to sign, it's sent to the USPS delivery facility. I have synagogue on Saturdays, so not only is the facility way out of the way, there is a very limited time for me to pick it up. This makes the delivery process very stressful.