A fantastic product from a great company, but... And its a big but... As a customer I can only say I've been confused and frustrated due to issues within the company and its availability of the product. I ordered in May and was not sent my order within the 28 days specified, eventually getting a refund as I paid through PayPal. After many asssurances about receiving my next order, I reordered 6 bottles, at a cost of over £260. To this day I have not received my order. I have had reasons, assurances, free samples and endless placating but no order. I still find it weird that if for whatever reason a company cannot fulfill an order, why does it take immediate payment? If sourcing ingredients or customs holdups are an issue, then why continue with orders? I am on a FB group called "winning t2 diabetes", and I am clearly in the Majority here. Apparently some peoe who ordered in August are getting their supply before people who had ordered in June, bizarre and unfair. Told today my order has shipped and been given a tracking number.... Only on enquiry this is for a sample bottle and NOT my original order from the 3rd July. By all accounts this product is amazing, I will amend my review once I actually receive it, and furthermore If I can order in future without a 4 month wait!