I've been using Curology for almost a year and I LOVE the product — my skin has never looked clearer. That being said the customer service and reliability are TERRIBLE. I was charged for my prescription almost a month ago and it STILL has not even shipped. I've reached out to their customer service multiple times — it takes several follow-ups for them to even reply — taking days to get back to me. I've been told it's "shipped" or "shipping ASAP" but with no actual update in status. This isn't cheap and I've been out of product for almost a month now and my skin is back to square one. I understand there are labor shortages and shipping delays right now — and would completely understand if I had just been communicated with (I could prep by getting a similar product).