I was really excited to try Curology after hearing multiple good things from friends and Co-workers. I was initially very happy with the product and the service. The provider that developed my topical treatment was well-informed and receptive to my concerns regarding my skin. She communicated quickly and effectively as well. However, I've had multiple problems with the business side of Curology. At first the website kept saying my address was invalid so I tried to fix it, it would say it was fixed and then 30 min later it would send me a message again saying that my address was invalid. This went on for days. Finally I reached out to their support team who guaranteed me that they had resolved the issue and my shipment would arrive shortly. After 3-4 days I still hadn't received any confirmation email, and had nothing in the mail. At this point my skin had been without the topical treatment for like 2 wks and I'm breaking out. I reached out again to the support team and inquired why I hadn't received anything to which they said accidentally put the wrong city despite me sending them my full address. They have since fixed this and I've received my shipment however now the pump of the container does not work. Normally, I hate leaving reviews however I'm hangry and broke and would really like to get the product I'm dishing out money for.