Their products are not customized for each person, aren't any better than drug store products are way over priced and have awful customer service. I emailed them to cancel our subscription (it is NOT easy nor quick to cancel), and less than hour later they had charged my account and sent me an email that my order had shipped. They said they would cancel my subscription, but an order had just shipped and I wouldn't be refunded for it because it was custom made. They do not have a contact phone number so good luck trying to contact them for support or issues. Also where do the reviews come from? There is no where on site to leave a review. I would stay away from this company and chose a more reputable company with better products.