Very unhappy with customer service. My moisturizer came less than half empty twice and customer service gave me a response of "I find that very unlikely and a sorry to hear your unsatisfied". But never offered to let me send back my bottles to have new bottles sent and never had me to send the pictures of the defective bottles. When I pushed the issue I got the same run around over and over. Proactive has amazing customer service, best I've ever had... Curology does not honor it's customers and doesn't take responsibility for it's defective products. I would most definitely end my subscription just bec of the bad customer service. If you're planning on becoming a customer beware of these issues.