This order system was apalling from beginning to end. I ordered a new remote control on 16th June and paid for next day delivery. I received a text early morning of 17th June saying my item would be delivered and then 20 minutes later received another text saying it would be delayed and not delivered until 18th June. I rang partmaster and they offered to give me a refund of the difference In Cost of delivery. I waited until 18th June for my order to arrive of a remote control and low and behold a USB port arrived instead. I rang partmaster and was told that they would have to refund my full order and then replace the order. I have therefore had to place a new order and even though they are sending next day delivery they have only charged me standard delivery. I had to then contact someone and ask them for a returns label for the Usb cable. They emailed this to me as an attachment only to find that the software that they use is not compatible with my machine and apparently not many other machines as the caller told me. They are having to post one out to me. I have had to phone quite a few times as it kept cutting off after playing music for a good 3 minutes. I will inform you all whether or not this came on time. Unfortunately not having competitors now they don't have to give excellent service to make sure they get it right!!