If I could have left a review without a star rating I would have. I wanted parts to enable me to change the opening side of my fridge freezer. I have mislaid the spares I had when it was new. The photos on the website were for the right side & I wanted the left side, and the site didn't state which side was for sale, or if they were sold dinglybor in pairs. I tried phoning them but phone lines aren't not manned because of pandemic!! I also tried the live chat, but the advisor couldn't help. I sent a message via the website and had several messsages with them saying which part to order but they wouldn't confirm it was for the left side (door stoppers and hinge cover). I told them thatvthexsides were not interchangeable . After 10 days they gave me part numbers and I asked them to confirm they were the ones I wanted. I even sent photos of the ones I already had and said I wanted the opposite side. The sent me a link to their sister site 4ourhouse to order the parts. I ordered the parts and when they arrived yesterday they were the wrong ones. I contacted 4ourhouse stated my complaint and they just sent return details, no information on how to order the correct parts. I sent a very firm complaint to Partmaster staying my complaints and how unhappy I was and asked that a senior manager contact me. Still waiting......