I'm in love with CustomMade and have already referred them to friends. I had a very specific idea of what I wanted in a wedding band and I could not find it anywhere. I stumbled on CustomMade through social media, created a login, and opened up a chat. Chatting with the different reps from the different departments was the easiest thing; transitioning from department to department was smooth and effortless. I never had to wait long for a response. I got to see pictures of the progress the entire time. Getting to see the dream in my head turn into an actual jewelry piece was so much fun. My ring showed up exactly how I asked, but it didn't match what was in my head as far as size went. Bless Janine, when I texted them in a panic, they quickly ensured me that they would get the ring right, sent me a return address (for free), and I paid the difference in material. CustomMade got my ring redone and back in my hands in about a month. It's. Gorgeous. I'm so pleased with the ring and the whole experience.