CustomMade was fantastic. I knew nothing about ring shopping when I set out to buy the engagement ring. I stumbled upon CustomMade, did some research, and hesitantly decided to give it a try. Their team was so helpful, encouraging, and available. They answered any questions I had and were more than willing to make adjustments as the process went on. They never made it feel like I was asking for too much or too often. The specialists were helpful, gave me great options within my price range, and all of the projected dates they gave me were accurate. On my particular ring, they ended up messing up the band. They noticed it before placing the diamond on it, told me that there had been a hiccup, and expedited my order to make a new ring to ensure that it was done correctly. The ring turned out perfectly and it's exactly what I imagined.