I purchased two premium pet booster car seats for my two cats. The products arrived in a respectable time, but that's where the good experience ended. Nowhere in the instructions online (the product did not come with instructions) did it describe that you need to pass a strap around the seat to secure the box. That's fine, but I own a utility vehicle. Naturally, my cats weren't safe or comfortable swinging in a pet box as the vehicle moved along the road. I contacted Nicole at Custom Pet Collars to organise a return and refund of the unopened product and was told there is no refund policy. Under Australian consumer law, the product has to be fit for purpose or the consumer can request a refund. Custom Pet Collars do not acknowledge this in any way. I do not recommend making any purchase from Custom Pet Collars as they are an unprofessional company that appears to enjoy backyard operations.