This is by far the worst experience I have ever encountered purchasing online. I ordered 3 Dog collars as Christmas presents for delivery prior to Christmas. They arrived in January & were all incorrect. The contact numbers I had provided for each collar had somehow been swapped therefore no longer applied to the specific collars I ordered. The sizes, colours & contact details were all incorrect. It took them 3 weeks to respond to my Email. The phone numbers on their website go nowhere so you cannot SPEAK to anyone. Finally they agreed (via email) to remake my order- that was nearly 4 weeks ago! I am still waiting!! They will not answer my emails & phone contact is impossible. I will be reporting custom pet collars as I have not received my collars or a refund