Timely product, good and timely responses from customer service when I contacted them. Prices comparable to their competitors. The poker chips I ordered as mementos for a family reunion were good quality and I am confident will be well-received. Two areas of criticism: 1.) one side of my poker chips included a photo. The photo was a higher resolution than I anticipated, but some of the photos had minor smudges - which seemed to be either from printing or subsequent machine handling of the chips; and 2.) the ordering website needs a redesign. I had to call customer service to figure out how to readjust the color allocations of the chips. When I followed those directions, my text was cut off and the designers had to contact me via e-mail to find out what I had asked as far as special instructions. Also, the designing tool was awkward to use and I recommend it be adjusted to those less computer-savvy. That said, Customer service was very responsive - both when I initially contacted them with initial questions and in follow-up e-mails as described above. Creation and shipping went off without a hitch and the product arrived sooner than I anticipated. All said, I would definitely order from this company again. Thank you for a product that will be a memento of this special event for my family.