First i was double charged which no one would answer the phone line to rectify and so i emailed. I saw later that day that it had been credited. I ordered the day before for delivery for my sister bday and after not receiving any notification all day, asked my sister and they were not delivered. Checked my account and they had credited the original amount as well so i assume just cancelled the order without notifying me. Very unprofessional and disappointing that a birthday is 1 day a year and relying on a company to do their job for 1 day is too much to expect. Pick up your phone and email your customers. Its not hard. Try somewhere else.