Saying that I'm unimpressed with the service provided by Dako would be an understatement. I've ordered a sofa from Dako on 1st of April. The estimated delivery date stated on the website was 1-10 days. According to the email I received the next day my order was ready to ship. I contacted Dako to get an update on the progress of my order on 8th of April and was very surprised when I was told that because my address is in a "red zone" they needed more time, up to 15 days to deliver my sofa. The different delivery timescales for different zones were not specified during the ordering process. This was not the end of the world for me as I still had an old sofa sitting in the living room and didn't mind waiting a little bit longer for a new one. The Dako phoned me on 16th April to let me know that my order will be delivered by DX on the 18th and that the courier will contact me prior to delivery. I was waiting at home all day but the courier never got in touch with me neither did Dako. I phoned Dako in the afternoon and was promised that someone will call me back once they obtain the information from the DX. That never happened. instead I received an email with the link to the DX tracking website. The information on this site wasn't very useful, there was no estimated delivery date, etc so I phoned Dako again in the morning on 19th April. I was told that there is nothing they can do because my order is with the DX now! Well, it wasn't me who arranged the shipment, so in my opinion it shouldn't be me who deals with the courier company. I haven't ordered a sofa from DX, I've ordered it from Dako and I'm starting to regret it. Our old sofa has been dismantled and removed to make room for a new one so now due to Dako being unable to do their job properly we have nothing to sit on in our living room.